Break/Fix

[1] For IT services companies, break/fix is a method of providing IT support to customers. Services are generally fee-based and rely on a customer contacting the IT services company when repairs and upgrades are needed. While break/fix usually works on a time-and-materials basis in which the contractor charges an hourly rate plus the cost of parts, there are some exceptions. For example, a break/fix company might offer discrete services, such as virus removal, at a flat rate instead of an hourly rate, usually because the contractor has a clear idea of the time involved.