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Customer Experience

Fitting Rooms Improving Customer Experience in Retail…

According to this Retail TochPoints article, “the fitting room has been a longtime necessary-but-evil curse plaguing the store.” But, thanks to the adoption of “…RFID, coupled with the implementation of connected technology…” it is creating “…new opportunities for brands and retailers to streamline fitting room

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Retail Customer Experience Solutions…

According to a recent Retail TouchPoints article, store associates “…don’t have to use technology themselves for it to help them be more productive.” For example, at Victoria’s Secret stores, “…items are equipped with RFID tags that interact with Crave Retail’s fitting room technology to provide

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 AI-Driven In-Store Experiences

It’s no secret that brick-and mortar retailers must stay innovative in the era of online shopping and BOPIS (Buy online, pick-up in-store). According to this Chain Store Age article, “several pain points can deter customer satisfaction, such as inaccurate item availability, differing online and in-store

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Retail’s Convergence of AI and IoT

According to a recent Retail Customer Experience article, “[e]vent-enabled AIoT (the convergence of AI and IoT) brings game changing benefits to retail customers and employees in three areas: in-store, through customer service channels, and in the warehouse”

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Prep Your Retail Technology for the Holidays…

Retailers busy, holiday season will be here for before we know it. According to this Retail Customer Experience article, “[w]hile you’re finalizing your holiday plans, this is also the time to carry out essential network and security updates to ensure your infrastructure and systems are

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Digital Signage in Bank Branches…

According to this Digital Signage Today article, a recent study found that signage technology “in bank branches has become essential in transforming customer experiences and communication methods.” But, “…there remains a debate in many institutions on the value of investing in digital platforms within the

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Turnkey Omnichannel Tablet POS Rollout

Challenge: Our customer, an innovative footwear and lifestyle accessories retailer, reached out to TDX Tech to manage the complete rollout of a new tablet-based omnichannel point-of-sale solution across their 90+ stores, nationwide. In addition to procuring, staging, and deploying the new solution, they required back-office

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Digital Signage Impacting Restaurant Sales…

According to this Digital Signage Today article, signage technology “…offers a simple, cost-effective way for restaurants of all sizes to enhance customer experience, increase sales, streamline menu management and increase efficiency for diners and staff.” 

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Self-Checkout: 5 Reasons to Consider Them…

According to this Retail Customer Experience article, one of the many upsides of “…self-checkouts is that they can help reduce checkout lines and waiting times, as customers can scan and pay at their own pace.” In addition to that, they can reduce costs on labor, improve

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The Future of In-Store Technology for Retail…

According to this TRB article, “Retailers require creativity to be one step ahead of everyone and to survive in a dramatically changed global scenario.” In addition, “Companies that experiment with technologies to determine which ones improve operational efficiency and which improve the customer experience are

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Loss Prevention Driving Retail…

According to this Retail Customer Experience article, “92% of retailers say improving loss prevention is an important driver of their store technology strategy, up from 52% just a year ago.” And that “Almost all (98%) of business executives and 85% of IT executives cite loss

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High Tech Point-of-Purchase Displays

Technology-Driven Point-of-Purchase Displays The use of technology, such as touch-displays, sensors, audio, video, and lighting can bring retail experiences to a whole new level. Use integrated technology to solve problems and create remarkable customer-experiences. Customer Experiences, Driven by Technology Drive sales with in-store technology, including

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