We Understand that Technology Drives Retail

With over 40 years of providing retail technology solutions and retail IT support, we’ve come to learn what’s most important to your technology and project teams. We understand that IT deployment, hardware support, and store roll-outs need to be done right the first time; that hardware must be enterprise-grade, hardened, and reliable.

Whether your technology is used in-store, at distribution-centers, or by vehicle fleets, inefficiencies, down-time, and errors are not acceptable!

We also know that both project and financial success can be determined by how careful technology dollars are distributed throughout the organization. Often, we find that many IT professionals and project managers are unaware of the many programs and options available to them when planning their IT project timelines and budgets.

TDX Tech solves seemingly complex technology initiatives with unique, creative, and flexible programs. Our retail IT support and retail technology solutions protect your organization’s bottom line.

Creating the Right Retail Technology Solutions

Are your budgets and project timelines keeping you from important store expansions, POS hardware upgrades, customer-experience enhancements, or other digital-transformation initiatives? You’re not alone. We hear these types of frustrations from technology professionals quite often.

We look forward to helping build strategic plans that help break through these constraints. This allows you to get more done, in less time, and more reliably than ever.

Professional Services

TDX Tech helps IT and project teams with hardware, infrastructure, and other technology-related solutions, such as these:

• IT Asset lifecycle planning
• IT Hardware procurement (new, used, and refurbished)
• Project management (roll-outs, upgrades, etc.)
• Hardware/software integration and staging
• Technology deployment
• Technician deployment
• On-site field services and support
• IMAC (install, move, add, change)
• Structured cabling
• Hardware maintenance programs (depot, advance-exchange)
• Warranty management programs (ticketing, support, repair)
• Asset disposition and disposal

IT Hardware & Infrastructure

TDX Tech supports virtually all retail technology-oriented computer and IT hardware, including these and others:

• Point-of-Sale hardware (terminals, peripherals, self-checkout)
• Digital signage solutions (players, displays, kiosks, etc.)
  
• Barcode scanners (hand-held, hands-free, scanner-scale)
• Networking equipment (routers, switches, access-points)
• Back-office server hardware (rack-mount, tower)
• Storage hardware (NAS, SAN, SAS)
• Surveillance cameras (cloud-based, IP, analog)
• Access-control solutions
• RFID (hardware and components)
• VOIP hardware
• IoT (Internet-of-Things) devices (edge-computing, cloud-solutions)
• Mobile devices (iPads/tablets, iPhones/Android phones)
• Printers (POS, mobile, laser, MFC)

Retail IT Support

TDX Tech helps companies by supporting retail technology hardware and infrastructure for the entire lifecycle. We cover many retail IT support services, including these:

• Site surveys to assess your current state and future needs
• Break/fix field service repair programs
• Advanced-exchange hardware replacement programs
• Scheduled maintenance programs
• Ticketing and help-desk support services
• Help-desk API integrations (e.g., Service Now to TDX Tech and vice versa)

Get Your Retail Technology Solution Started

Do you have one or more retail IT solutions to tackle? Want to ensure your technology dollars are being maximized to their fullest? When you partner with TDX Tech, we become an extension of your IT and project teams, ensuring your projects are done right the first time.t