It's evident, retailers have mixed feelings about self-checkouts (SCO) in their brick-and-mortar stores. That being said, it appears that self-checkouts aren't going anywhere, anytime soon. According to this Retail Customer Experience article, “[s]elf-checkout options are increasingly favored by shoppers, with 77% citing speed as the primary driver, according to survey conducted by NCR Voyix."

Excerpt: "The survey, which examined consumer behavior across various sectors including grocery, fuel convenience and restaurants, revealed shorter wait times and the ability to independently bag groceries also contribute to the growing preference for self-service checkouts. Notably, younger generations, particularly Gen Z and millennials, demonstrated a higher propensity for self-checkout usage, with 63% of Gen Z and 45% of millennials expressing a preference for this method, according to a press release on the findings."

For more, see why self-checkouts popularity is expanding among shoppers: https://www.retailcustomerexperience.com/news/self-checkout-popularity-expands-among-shoppers/

TDX Tech has pioneered and brought “Bring Your Own POS” self-checkout solutions to retailers who need an affordable SCO system, while allowing the retention of existing POS technology. Learn more: https://www.tdxtech.com/technology-solutions/retail-self-checkout-sco-solutions/