Project Coordinator

SUMMARY

The person recruited to this position will play a vital and significant role as our technology based Project Coordinator.  We are looking for a detailed oriented person with a broad range of technician experiences, a strong work ethic, and the ability to communicate effectively.  The ideal candidate will have experience in each of these areas and possess the ability to learn and comprehend quickly.  The position may require travel up to 5% and will require customer facing work.

The Project Coordinator will work closely with project managers, clients, field technicians, technology partners, and help desk to ensure the highest possible level of on-site services and will be responsible for ensuring technician services are completed successfully at client sites.  In addition, this position must have the technical skills, user experience knowledge, and customer service skills to further establish customer relationships.

This position will be responsible for documentation of new customer projects.  In addition, when necessary, the Project Coordinator will provide technical support and provide remote support to team members ensuring the technical aspects of projects are clearly understood.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Liaising extensively with external clients through succinct and appropriate communication.
• Plan, direct, and coordinate technician field service activities across multiple clients and projects.
• Responsible for completing a variety of small to large scale projects, solving complex problems and implementing the project within a specified time.
• Manage a detailed plan (schedule) to ensure the project is completed on time and meets client’s goals.
• Attend recurring status meetings with internal teams and clients and provide status reports.
• Responsible for scheduling technician services and managing to completion all technician work activities (cabling, wireless networks, routers, switches, Point-of-Sale registers, Desktops/Laptops, and phone system installations, etc…).
• Respond proactively to customer service needs, identified training, and technical support.
• Collaborate with team members on project requirements within and across projects.
• Work with clients and field technicians, to design, develop and enhance technician service solutions and procedures.
• Be fiscally responsible for and understand the fiscal impact of project work, operations, and functions.
• Manage vendor and technician relationships; manage performance, out of scope requests, costs, and scheduling conflicts.
• Understand business objectives of assigned projects.
• Work on multiple tasks simultaneously.
• Adapt to new technology solutions utilized by clients.
• Travel up to 5% of time to North American client locations, as needed.
• Interact professionally with fellow employees, clients, and vendor.

 REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or working towards Bachelor’s Degree – Business, Computer Engineering, Computer Science, or Information Technology emphasis preferred.
• Willingness and aptitude to learn unfamiliar systems, and to stay informed of new technologies.
• Exceptional service orientation.
• Excellent written and oral communication skills.
• Strong interpersonal skills with the ability to communicate with a variety of audiences.
• Superior interpersonal skills necessary to communicate complex information to various internal and external personnel in a clear, concise and well organized fashion.
• Effectively communicates relevant project information to superiors.
• Exceptional attention to detail.
• Exceptionally self-motivated and directed.
• Must be comfortable with fast-paced, entrepreneurial corporate culture and the standards and work ethic consistent with that environment.
• Ability to create and sustain a positive environment for clients and associates through leadership, proper training and coaching.

DESIRED QUALIFICATIONS AND RESPONSIBILITIES:

• Experience in corporate retail environment.
• Experience working with a help desk support team.
• Experienced field technician with exposure to field services, such as cabling, wireless networks, routers, switches, Point-of-Sale registers, Desktops/Laptops, and phone system installations, etc..
• Possess a strong knowledge of operating procedures and systems and ability to ensure procedures and systems are being followed.
• Successful independent management experience with a proactive approach to identifying opportunities for improvement and implementing successful solutions.
• Ability to set and manage priorities judiciously.
• Strong negotiating skills.
• Technical experience in these areas: Ethernet cabling installation, network installation and configuration, wireless site surveys, wireless installations and configurations, PC installations and configurations, Point of Sale terminal installation and configuration, Point of Sale terminal software configurations and troubleshooting, and Phone System installations and configurations.
• Vendor relationship experience.